Privacy Policy

At Ace Hardware South Africa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Information We Collect

  • Full name
  • Contact details (email, phone number)
  • Billing and shipping addresses
  • Order history and purchase details
  • Website usage data (cookies, analytics)

2. How We Use Your Information

  • Processing and fulfilling orders
  • Providing customer support
  • Improving website functionality
  • Marketing communication (only with your consent)
  • Compliance with legal obligations

3. Sharing of Information

We do not sell or rent personal data. Your information may be shared with third-party service providers (e.g., courier services, payment processors) strictly for business operations.

4. Security Measures

We implement industry-standard security practices to protect your data from unauthorized access, loss, or misuse.

5. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your information
  • Opt-out of marketing communications

Terms of Use

By accessing and using this website, you agree to comply with the following terms and conditions.

1. Acceptance of Terms

By using this website, you acknowledge and agree to these terms of use. If you do not agree, please do not use this site.

2. Website Usage

This website is intended for informational and commercial purposes related to Ace Hardware South Africa.

3. Intellectual Property

All website content, including images, text, logos, and graphics, is the property of Ace Hardware South Africa and may not be copied without permission.

4. Limitation of Liability

We do not guarantee uninterrupted access to our website and are not responsible for technical issues, inaccuracies, or damages caused by website usage.

5. Changes to Terms

We reserve the right to update these terms at any time without prior notice. Continued use of this website signifies acceptance of the updated terms.

Data Deletion Policy

We recognize your right to have your personal data deleted upon request. This policy outlines how you can request data deletion and the conditions under which it applies.

1. How to Request Data Deletion

You may request the deletion of your personal data by contacting us at:

Email: support@acehardware.co.za

2. Identity Verification

To process your request, we may require verification of your identity to prevent unauthorized deletions.

3. Processing Time

Requests will be processed within 30 days. You will receive confirmation once your data has been deleted.

4. Exceptions

Data deletion may not apply in cases where:

  • Data is required for legal compliance
  • Transaction records must be retained for financial auditing
  • Deletion conflicts with regulatory obligations

5. Contact Information

If you have any questions regarding this Privacy Policy, Terms of Use, or Data Deletion Policy, please contact:

Ace Hardware South Africa

Email: support@acehardware.co.za

Phone: +27 XXXXXXXXXX

Address: [Company Address]