Ace customer help

How can we help?

Find clear answers about Shop Online, Build a Quote, products, delivery, collection, payments, warranties and our Burgersfort branches.

01 · Stock

Check stock and pricing

Confirm a product, current price and branch availability before travelling.

Check on WhatsApp
02 · Quotes

Build a project quote

Add products and quantities to one quote request for building materials, bulky items or mixed project orders.

Start Build a Quote
04 · Branches

Collect or visit

Confirm stock and find the correct Ace branch for your order or collection.

View branch details
Frequently asked questions

Quick answers, organised by topic.

Open any question below. For stock, prices, delivery dates or quotations, contact our team because availability and operational schedules can change.

Shopping, products and quotations

What products does Ace Hardware Burgersfort sell?

We sell hardware, building materials, tools, plumbing and electrical supplies, paint, garden products, hollow blocks and other products for building, renovation, maintenance and DIY projects. Product ranges and stock differ between our branches.

How do I check whether a product is in stock?

Send the product name or a clear photo, required quantity and preferred branch to our WhatsApp number on 067 359 3018. Stock can change, so please confirm availability before travelling or arranging collection.

How do I request a quotation?

Use Build a Quote on the website to add the products and quantities you need to one quote list. When you are ready, enter your customer and fulfilment details and send the complete request to Ace by WhatsApp or email. This is the preferred website route for building materials, bulky products, mixed project orders and any courierable products you also want quoted.

You can still email a BOQ, building plan or material list to quotes@acehardware.co.za when that is more practical.

Can I send a building plan, BOQ or material list?

Yes. Use Build a Quote when the products are already in the catalogue, or email a clear building plan, BOQ or material list to quotes@acehardware.co.za. Include your project location, required quantities and contact details. Our team will review the request and confirm what can be quoted. Final quantities and specifications remain the customer’s or appointed professional’s responsibility.

Can Ace order a product that is not currently in stock?

Special orders may be possible depending on the product, supplier availability, lead time and payment requirements. Contact us with the exact product description, model, size, colour and quantity so our team can check.

Does Ace manufacture hollow blocks?

Yes. Ace Hardware Burgersfort manufactures hollow blocks locally. Contact us to confirm current sizes, quantities, pricing, lead time and delivery options for your project.

Can I buy every Ace product through Shop Online?

No. Shop Online is for products classified as suitable for online purchase and courier or collection. Building materials, bulky products, heavy items and mixed project orders should go through Build a Quote, where Ace confirms stock, quantities, fulfilment and any delivery requirements before issuing the final quotation.

Which well-known brands do you stock?

Our range includes brands such as DeWalt, Bosch, Ryobi and Weber, together with many other hardware and building-material brands. Models, ranges and stock availability change, so please confirm the exact item with the store.

Delivery, courier and collection

Does Ace offer free delivery in Burgersfort?

Yes. Delivery within Burgersfort is free, with no minimum order and no product exclusions. Deliveries are scheduled, so please confirm stock and the delivery date with our team.

What is the R5,000 free scheduled-delivery offer?

Qualifying orders of R5,000 or more can receive free scheduled delivery to selected areas within 20 km of Burgersfort. Cement and water tanks are excluded from this offer. Route availability and the delivery date must be confirmed with our team.

Can cement, water tanks, bricks and blocks be delivered?

These products can be delivered where the vehicle, load, access and route allow. Cement and water tanks do not qualify for the R5,000 free scheduled-delivery offer. Bricks and Ace hollow blocks are not excluded from that offer. Other delivery charges may apply depending on the order and location.

Do you deliver outside Burgersfort or beyond 20 km?

Quoted truck delivery may be available for bulky or mixed orders, depending on location, vehicle capacity, access and schedule. Send your location and complete product list for assessment. Free scheduled-route delivery is limited to qualifying areas within 20 km.

Which products can be sent by nationwide courier?

Products shown in Shop Online are the items classified for online purchase and courier or collection. Courier availability and the live rate are confirmed during checkout after the required delivery address is entered. Building materials and other bulky or heavy products are handled through Build a Quote instead.

Can I collect my order from either branch?

Collection may be arranged from the Tarfam Plaza or Mashifane Park branch, depending on where the stock is held. Confirm the branch and collection readiness before travelling.

What information should I send for a delivery quote?

Send your full delivery location or map pin, product list, quantities, contact details and any important information about truck access. Ace will confirm stock, load requirements, delivery cost and scheduling. See our delivery information page for more detail.

Payments, returns and warranties

Which payment methods do you accept?

We accept cash, major credit and debit cards, EFT and PayFast where applicable. Orders paid by EFT are processed after the payment has been verified. Available methods may differ between in-store and online purchases.

Can I return or exchange a product?

Bring the product and proof of purchase to the store for assessment. Return or exchange eligibility depends on the product’s condition, the reason for return and any applicable supplier, manufacturer or legal requirements. Contact the store before returning bulky goods or a special-order item.

Do products include warranties?

Many products carry a manufacturer or supplier warranty. The period and conditions differ by product. Keep your proof of purchase and any packaging, serial information or warranty documentation supplied with the item.

What should I bring for a return or warranty assessment?

Bring the product, proof of purchase and all relevant accessories, packaging and warranty documents available. Please do not attempt to repair or modify a product before a warranty assessment, as this may affect the manufacturer’s decision.

Can prices and stock availability change?

Yes. Prices, promotions and stock availability can change, and online availability may not always reflect branch stock immediately. Confirm important items and quantities with our team before travelling, committing to a project schedule or arranging transport.

Stores and services

Where are your branches?

Our main branch is at 8 Tarfam Plaza, Mpumula Street, Burgersfort, Limpopo, 1150. Our second branch is at Mashifane Park, Burgersfort, Limpopo, 1150. Directions are available below.

What are your trading hours?

These hours apply to both branches:

  • Monday to Thursday: 08:00–17:00, closed 13:00–14:00.
  • Friday: 08:00–17:00, closed 12:30–14:00.
  • Saturday: 08:00–13:00.
  • Sunday: Closed.

Public-holiday hours may differ. Please call before travelling.

Do you rent tools?

No. Ace Hardware Burgersfort does not currently offer tool rental. We sell a range of tools for DIY, maintenance and professional work, subject to stock availability.

Does Ace provide installation services?

Ace Hardware Burgersfort does not currently offer a general installation service. Contact our team about the product you need so we can confirm what product information or purchasing assistance is available.

How can contractors and project customers request pricing?

Use Build a Quote to compile catalogue products and quantities into one project request. For a BOQ, building plan or list that is easier to send as a document, email quotes@acehardware.co.za. Include the project location and required date. Our team will confirm availability, pricing and delivery requirements.

How can I contact Ace Hardware Burgersfort?

Call the main branch on 013 231 7267, WhatsApp 067 359 3018, or email quotes@acehardware.co.za.

Still need help?

Send us the product name, required quantity and your location. For a project quotation, use Build a Quote or email your material list, building plan or BOQ if that is easier.

Visit Ace

Confirm stock and the correct collection branch before travelling.

Main Branch — Tarfam Plaza

8 Tarfam Plaza, Mpumula Street, Burgersfort, Limpopo, 1150.

Get directions