Privacy Notice, Website Terms & Data Requests

Privacy Notice

Ace Hardware Burgersfort respects the privacy of customers, website visitors and people who contact us. We process personal information for legitimate business purposes connected to quotations, orders, payments, collections, delivery, customer support, website operation and customer communications.

This notice applies to personal information submitted through this website and related online customer interactions with Ace Hardware Burgersfort. Different or additional notices may apply to employees, suppliers, credit arrangements or other business processes.

What information we may collect

The information we collect depends on how you use the website and which service you request. It may include:

• Your name and company or organisation name.
• Telephone and WhatsApp number.
• Email address.
• Billing, collection and delivery information.
• Products, quantities, quote requirements and customer notes.
• Order numbers, order history and transaction-related information.
• Information submitted through the Contact page or quotation process.
• Delivery location, area or address where delivery is requested.
• Website and technical information such as browser, device, IP address, cookies and similar data where used by the website or its service providers.
• Marketing preferences where you choose to receive promotional communication.

Please do not submit passwords, banking credentials, identity numbers or other sensitive information through general website enquiry fields unless Ace has specifically requested it through an appropriate process.

How we use personal information

We may use personal information to:

• Prepare and follow up quotations.
• Process online orders and payments.
• Arrange courier, collection or local delivery.
• Communicate about stock, quantities, fulfilment, delivery and order status.
• Respond to enquiries, complaints, returns and warranty-related questions.
• Maintain customer and transaction records required for normal business, accounting or legal purposes.
• Operate, secure, diagnose and improve the website and its customer workflows.
• Send marketing or promotional communication where there is an appropriate basis to do so and, where required, your consent has been obtained.
• Prevent misuse, fraud, spam and other security threats.
• Meet legal and regulatory obligations that apply to the business.

When information may be shared

Ace Hardware Burgersfort does not sell personal information as a customer-data product. We may, however, provide information to service providers when this is necessary to perform a service you requested or to operate the business.

Depending on the transaction, these service providers may include:

• Payment service providers used to process online payments.
• Courier and delivery service providers.
• Website hosting, email, security and technical service providers.
• Professional advisers, auditors or service providers where reasonably required.
• Authorities or other parties where disclosure is required or permitted by law.

We aim to share only the information reasonably required for the relevant purpose.

Security and record retention

We use reasonable administrative, organisational and technical measures appropriate to the nature of the information and the way it is processed. No website, email system or internet transmission can be guaranteed to be completely secure, so customers should also take reasonable care when submitting information online.

We retain records for as long as reasonably necessary for the purpose for which they were collected, and where longer retention is required or justified for accounting, taxation, contractual, dispute, warranty, security or other legal and operational reasons.

When information is no longer reasonably required and there is no lawful reason to retain it, it should be deleted, de-identified or otherwise dealt with appropriately.

Your privacy rights

Subject to applicable law and any lawful limitations, you may ask Ace Hardware Burgersfort to:

• Confirm whether we hold personal information about you.
• Provide access to personal information we hold about you.
• Correct or update information that is inaccurate or incomplete.
• Consider an objection to certain processing.
• Stop or change direct-marketing communication.
• Delete or destroy personal information where there is no lawful or operational reason for continued retention.

We may need to verify your identity before processing a privacy request. Some requests may be limited where Ace is required or permitted to retain information, for example for tax, accounting, transaction, legal-claim, warranty or regulatory purposes.

Marketing and promotional messages

Where Ace sends promotional email, WhatsApp or similar electronic marketing communication, we will use the contact information and preferences available to us for that purpose. Where consent is required, we will seek it before using the information for that communication.

You may ask us to stop direct-marketing messages using the unsubscribe, opt-out or contact method provided with the communication, or by contacting Ace directly.

Operational messages about quotations, orders, deliveries, collections, payments or customer-service matters are different from promotional marketing and may still be necessary to complete a transaction or respond to your request.

Cookies and technical website information

The website and the services that support it may use cookies or similar technologies for functions such as maintaining a shopping or quote session, remembering customer choices, security, performance and website measurement.

Some cookies are necessary for website functionality. Other technologies may depend on the services enabled on the website. Browser settings can often be used to restrict or remove cookies, although doing so may affect features such as Basket, Checkout or Quote List functionality.

Website Terms of Use

1. Website purpose

This website provides information about Ace Hardware Burgersfort, allows customers to browse products, buy eligible products through Shop Online, build quotation requests, contact the business and access delivery and customer-service information.

2. Product information, prices and stock

We aim to keep website information useful and reasonably accurate, but product descriptions, images, availability, specifications, promotions and prices may change. Website prices shown in a quotation workflow are indicative until Ace confirms the final quotation.

Important stock, quantity, project and delivery requirements should be confirmed before relying on them for construction schedules, transport arrangements or other commitments.

3. Shop Online

Shop Online is intended for products made available for online purchase. Orders remain subject to successful payment, stock availability, fulfilment requirements and any other applicable checkout conditions.

4. Build a Quote

Build a Quote is a request for quotation and is not, by itself, a confirmed sale or final price. Ace will confirm applicable stock, quantities, pricing, fulfilment and delivery requirements before the quotation is finalised.

5. Delivery and collection

Delivery and collection arrangements are subject to the conditions described on our Delivery Information page and to stock, route or courier availability, suitable access and operational confirmation.

6. Website availability

We do not guarantee that the website will be continuously available or free of technical errors. Maintenance, service-provider interruptions, network problems and other events can affect website availability.

7. Intellectual property

Website text, design, branding, graphics and other original material may be protected by intellectual property rights belonging to Ace Hardware Burgersfort or the relevant rights holder. Content may not be reproduced or commercially reused without appropriate permission.

8. External services and links

The website may link to or depend on third-party services such as maps, payment services, couriers or social platforms. Those services may have their own terms and privacy practices, and Ace does not control every aspect of those external services.

9. Changes to this page

Ace may update this Privacy Notice and Website Terms when the website, business processes, service providers or applicable requirements change. The current version and update date will be published here.

Access, correction and deletion requests

To request access to, correction of or deletion of personal information associated with you, contact Ace using the details below and describe what you are requesting.

Please provide enough information for us to identify the relevant record, but do not send unnecessary sensitive information. We may ask for reasonable proof of identity before releasing, changing or deleting data.

A deletion request does not automatically mean every record can be removed immediately. Ace may need to retain some records where required or reasonably necessary for transaction history, accounting, taxation, legal claims, warranty matters, fraud prevention or other lawful business requirements.

Requests for access to records may also be subject to the Promotion of Access to Information Act, 2000 (PAIA) and any process that applies to the relevant record.

Privacy and data-related enquiries

Complaints about personal-information handling

If you believe a privacy concern has not been resolved appropriately, you may have the right to raise the matter with South Africa's Information Regulator. Information about the Regulator and POPIA is available through the relevant South African government and Information Regulator channels.